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Review of the Coverwise, Annual Travel Insurance:

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Cover wise and AXA - travel insurance scamming companies

Terrible companies bought travel insurance with coverwise who use AXA as their provider. Missed flights due to contracting a norovirus just before return flights to uk from S.A and had to rebook also was travelling with a baby. Contacted the insurance claim line to ask what was required and to start a claim, provided everything they asked for doctors reports, flight cancellations confirmation, flight rebooking details. On return to uk they then asked for access to SA clinical records and access to my UK GP’’s records which I signed and agreed,. They then came back weeks later saying I needed a GPs letter saying I was fit to travel when I left and returned ? Provided that at my cost £50 and heard nothing for weeks, contacted them and they said it was delayed, then they said two weeks later they didn’t know why it was delayed that I should file a complaint if I don’t hear in 10 days, didn’t hear from them contacted them and they David it was with the medical team and I should have an outcome decision shortly, nothing heard for two week contacted again and now they say they want the last 5yrs of my GPs records again ( for contracting a norovirus) at a further cost of £50 not initially asked for with no reason as to why it’s required. These are terrible companies who should be closed down by the insurance ombudsman they are scammers who try to put off anyone making a claim and delay them to the point of giving up. Reviewed on: 25th July 2023

Review of the One Call Insurance, Insurance Broker:

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One call (to rule them all)

Great service, great price, bonus extras like breakdown cover, and great reputation Reviewed on: 26th September 2022

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