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Alex

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Review of the Metro Bank, Current account:

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Trying to change an email address

I've spent all morning and part of the afternoon trying to change my email address - without success. I was put through enhanced security. I failed when asked to give characters from the name of my last school. They didn't know whether blanks counted (my school has three words) so I was sunk. I asked if we could move on to another question and they said no. A fail is a fail. I'd already given them name, birth date, account number, customer number, pin number, password, address, three direct debit payment details, approximate balance, branch I opened account, date I opened account, debit card number, 3-digit security number, phone number, old mobile number, old email address, and more. Reviewed on: 18th January 2018

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