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Review of the Santander, 123 credit card (discontinued):

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Fail to cancel direct debits

Santander didn't cancel a direct debit (with a months notice) which resulted in a significant payment coming out of my account that wasn't expected. They have acknowledged they got it wrong, but haven't apologised. The customer service has been genuinely awful! After several years of banking with them I will no longer be using them after this experience. Reviewed on: 28th September 2022

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