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Lorie Hollies

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Review of the Wise Driving, Car Insurance:

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Don't be fooled by the cheap price, even if you're a good driver, it still goes up.

I've tried so hard to see the silver lining with this company, chance after chance, but the negative reviews has been all that i've seen of the company, bar maybe 2 advisers, and even those two gave me incorrect information. I want to change this review, i really do. The company's model has so much potential but without competent, consistently trained & polite staff its doomed to continue to receive 1 star reviews. 20min + wait times on the phones Chats the log you out without warning Facebook which don't reply to you. Emails that aren't responded to for weeks. Its not good enough guys. On top of that, threatening people with insurance cancellations then not allowing them easy access to talk to you is highly unfair and the fact there's an admin charge of £35 each time you call to adjust something because nobody responds to the other modes of contact is criminal. Responding to this and saying "we take on your feedback" but then doing nothing (which based on these reviews is clearly the case) is simply gas lighting. You either care for your customers/ staff or you don't , but don't pretend to , because so far what i've seen is a company able to market themselves well but not deliver the service they promised. Reviewed on: 8th October 2022

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