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Matthew Lee

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Review of the M&S Bank - Marks and Spencer, Credit Card:

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Inefficient & bureaucratic

The attraction of the card is the points but, despite receiving about 40 pages of legalese, at no point is any explanation given about how the points work. Online customer services are no help. There is no option to apply for a second card when opening the account. It takes a 15 minute phone call to persuade somebody to send you an application form for a second card but then a refusal to issue one until certified passport copies or similar are posted off. Only a very restricted list of professions are accepted as suitable to certify the documents. Just not worth the effort! Reviewed on: 26th January 2018

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