Will's community profile page - Smart Money People

Write a review

Viewing profile for,

Will

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Hastings Direct, Car insurance:

View on product page

AVOID

This company is an absolute joke. They have a snazzy advert on Sky and a Defecto 5 star rating but if you are buying for a young driver avoid like the plague. My son had an accident on the 9th September. The initial person he spoke to on the phone seemed to be inexperienced, asked questions and for information that should have been readily available in the policy documents i.e., what size is the engine? He was over an hour on the phone. The police attended the scene and were even getting annoyed at the length of time they were taking to take details. The car had to be recovered by the police as it was in a dangerous position for other road users. Hastings Direct were going to leave a vulnerable person by the road for 5 hours waiting on recovery. They assessed the car on the 16th September it took them until the 28th September to say it was a total loss but didn't update his website account until a couple of days ago. Had to phone them three times, twice they said they'd phone back and never did. He had to fill in a 52 question online form on the 3rd / 4th October, again with information already provided and some that was too in-depth (DVLA licence checks for myself and my wife, who weren't driving???). They sub-contract to various companies and they don't speak to each other. Had a letter from Coplan to send spare keys and V5 but wanted the final settlement in black in white, broken down to state what exactly is being deducting as I wish to claim back recovery costs if included, still waiting. They were meant to send e-mail twice but never. Will phone back for third time tomorrow. Been writing this while waiting to get through to substitute car phone number (30 minutes and counting). Couldn't give them 0 stars as website wouldn't let me. 1 star is being generous in the extreme. Reviewed on: 11th October 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.