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Review of the WiseDriving, Car insurance:

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Scammers and fraudsters

We took out a policy for my son when he passed his test, which included a black box. Lots of issues with the one which they sent so eventually after them telling us they would cancel the policy as the black box wasn’t working, they sent us a new one. Errrm THEY sent us a black box that didn’t work and that’s OUR fault..?? Anyway similar things happened again, them sending a letter saying it’s not working yet it obviously was coz the app was showing his driving scores etc. they said they would cancel it again. After ringing on and off for days we eventually got through after being on hold for nearly an hour for them to say ‘ignore the letter we send them out all the time, we can see it’s working just ignore it and any other letters you get sent.’ Very odd indeed. Well it happened again and again and when we phoned.. got told the same thing. The time we didn’t ring them, the policy is cancelled. We’ve lost a whole years no claims and the rest of the £400 of the policy paid up front. Now when he tries to get a new insurance no one touches him because he has had a policy which has been cancelled even though it was through no fault of his own. Outrageous!! Where do I go from here … he’s a student, needs his car for college and work and can’t get a car insurance for less than £2000 because of This rubbish company!!! HELP Reviewed on: 11th October 2022

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