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Victoria Jones

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Review of the Lloyds Bank, Car Insurance:

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I would give zero stars if it was an option

My motor insurance was recently up for renewal, so, being the responsible person I am, I contacted them to pay my insurance with another card, knowing that there would be insufficient funds in the account set up for auto-renew. Payment went through and I was assured that the other payment would be cancelled. No, that didn't happen, Lloyds Bank Motor Insurance currently have two x annual payments for my motor insurance and after 9 telephone calls and lots of apologising and reassurance, communication has dried up and I have no idea when the payment they have taken incorrectly, forcing me into an unauthorised overdraft and causing a DD to be returned, will be returned. Absolutely atrocious and no complaints procedure apparently - is that even legal? AVOID. Reviewed on: 12th October 2022

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