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Review of the Lloyds Bank, Car insurance:

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Never again

My daughter - a Lloyds customer - had a no fault accident on 4/8/22. Lloyds failed to offer her a Guaranteed Replacement Car as entitled. They constantly pass the buck to "her Underwriters" who make you wait an hour to pick up the call 4 times to date) and then cannot get you off the phone quickly enough. They wrote off her car then charged £25 to register the replacement. Had she gone elsewhere she would have forfeited 9 months premium and been charged £55 for premature cancellation. Still fighting to get them to claim her excess from the other side. Will never deal with them again and now considering moving 8 bank accounts elsewhere, but I doubt they care. My advice, only insure with an actual insurance company, not through an intermediary. Reviewed on: 17th October 2022

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