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Review of the M&S Bank - Marks and Spencer, Personal Loan:

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Horrendous

Absolutely disgusting customer service. During my loan payments took £926.71 from my account instead of £92.61. Then tried to blame me and make me pay back the £926 after they refunded it back to me. Customer service shocking especially if you have anxiety regarding phone calls. Loan closed 4 months ago yet they haven’t let the credit agencies know and it’s still on my account. When questioned they’re absolutely disgusting. Tried to make a complaint and got ‘we will not be responding.’ Avoid Reviewed on: 18th October 2022

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