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Review of the Charter Savings Bank, Fixed Rate Bond:

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Cruel CSB

We have invested in a fixed bond with CSB that expires next summer. However, few months ago I had major surgery and can't work for the next 6 to 12 months, hence needed some of the savings invested to live on. Although the terms are strict about fixed bonds withdrawals, I have asked CSB to help and after 5 weeks of trying they asked for monthly outgoing expenditure which I provided. They paid approx 3 months' worth. When this run out, I had to ask for more again which CSB again asked for another monthly expenditure which I obliged. However, this time they are asking for bank statements on exactly what we are spending the money on as if we are liars and doing something else with the money. The difficulty is we are using credit cards and some of money paid in borrowed for our family which is not easy just to submit a bank statement. A Bank rep called us and wasn't interested in the circumstances just to say that's the terms if you want further withdrawals which he subsequently sent a letter to confirm his stance. This behaviour is cruel and immoral and total disregard for the difficult circumstances we are enduring in our daily life. We have decided to keep our dignity and self respect and had to take a loan and sell our car to survive for now. Please let this be a lesson if you are considering doing business with CSB. P.S One special thanks to Gregory Allyne whom dealt with our requests and understood our circumstances but unfortunately the senior management who made the cruel decisions. Reviewed on: 19th October 2022

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