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Lynda Porter

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Review of the John Lewis, Partnership Card:

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Sadly I can't rate JL new card with zero stars!

I like to pay with a Direct Payment from my bank account so I have control over when it is paid. When I came to pay my balance the first month (September 22) I tried to add the new JL Partnership card but it does not exist in the bank's list of Credit Card Companies (worrying!). After a long conversation with a lady who was based overseas, and did not really understand UK banking systems, I finished up having to pay via the app. Came to pay again this month and the same happened again. The card is just not listed! If I then try to pay by entering John Lewis Credit Card with the sort code and account number they quote on their statement, of course it cannot find a match. So I contacted them via the app this time and still no joy. I did a screen shot of the long conversation and they said "As JL Partnership Card is a new tie-up with NewDay, payee name might not be available with banks yet under their payee name option, however you can contact your bank and your bank will be able to set up the bank details with payee name" NO THANKS!! I'm just going to stop using my card from now. I've had so many problems with everything to do with it, that I'm no longer going to use it. Reviewed on: 21st October 2022

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