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MJ Turner

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Review of the Lloyds Bank, Car Insurance:

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Absolute charlatans

I will NEVER use this company again,reported a broken windscreen which involved hours on the telephone. Got a call back the next day from a windscreen company to inform me someone will be out in a WEEK'S TIME to replace it!!! Lloyd's customer service is all but non existent, practically impossible to speak to a human being. When I did,the guy I spoke to was monosyllabic, disinterested& unable to give me an answer to any of my questions. He asked if I wanted to make a complaint which obviously I replied in the affirmative. He then told me someone will contact me in 3 days!!!! You couldn't make up their level of ineptitude, disinterest& total lack of any customer service whatsoever. DO NOT waste your money on these cowboys, they are not fit for purpose Reviewed on: 31st October 2022

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