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Rochelle Sooserious

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Review of the Bikesure, Motorbike:

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removed from truss pilot

Where do I begin.... so I set up a insurance policy with these guys, I did this during my night shifts, Went through fine paid a deposit, its now less than 14 days, and they have cancelled my insurance, I tried to contact them before when I initially seen and emailed to say contact us, this took over and hour and no1 answered, I sent and email for them to contact me, when on the occasions they tried to call I did not answer this was due to me sleeping in the day which I work nights of course I'm not going to be awake, I now owe 35.01 for cancellation well they got my deposit money for insurance which was more than that and I still owe this sum, on speaking to someone today it was not tried to resolved I was asked if il be paying this I will not be paying this, I informed them they should not allow policy to be set up over night if you need to contact the customer after insurance money has already been taken. The guy told me this isn't something out company will be taking into consideration at this time. I told them I'm not paying it the guy told me this will got to collection's team, before cancellation I set up the account with the third party provider they use this now shows on my credit score. This service is terrible I should have stayed with MCE but they went into administration, as bike sure did not tell me or even quote what they needed me for so urgently as I have certificates and set up account either the third party team which They should not produce insurance at night if your going to have issue, also on the phone it said they would take you circumstances into consideration They did not so I am stuff with a bill form this awful service. This is the worst insurance company I have use and I highly recommended YOU DO NOT use them very unhelpful, and definitely not if you work night shifts, I have been driving motor bikes over 16 years and never heard such bullsxxt so the total of this cancellation is 95.01, 35.01 cancellation and 60 administration fee. This is absolutely ridiculous, Reviewed on: 7th November 2022

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