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Name: Nigel R Moseling

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Open to fraud and good luck contacting them about it

BE AWARE OF ANYTHING YOU GET FROM CLEARPAY. It’s a Fraudster’s Utopia! This company is a joke, it has no security plans for protecting victims of fraud, and no way of the victim contacting them to report it. At 03:00 hours I received an email confirming that an account had been created for me on ClearPay.co.uk. In addition there was a purchase of items notified in the subsequent email that morning. Try as I might I could find no way of contacting them by phone. Later that morning I followed the link which, rightly or wrongly, was the only way I could find to actually contact this company, as their communication methods to report fraud are a shambles. You can’t phone them, you can’t email them and the only way is to download and then log onto their App on your phone. (Which makes the account ”Verified” FFS) This enabled me to change the phone number listed on the fraudulent account and hence the password on the site so as to prevent further fraud. In addition I contacted the company that was just about to send out the item to an address I have never heard of so that they could halt delivery and save them a loss/problem. As for the Mastercard account that was used, I have no idea of that. ClearPay eventually sent me an email, asking for my date of birth and the delivery address, like I’m going to divulge that when it’s potentially been used already! Trying to reply to them is IMPOSSIBLE as even replying to their email get bounced back, have you ever heard of an .eml file FFS, and you then have to log into App, using the account that has been created by the fraudster. It does beggar belief, but it's the only way I could do anything. So, two days later I am still getting replies from them asking me to reply via their App, when I just want to speak to a human being and highlight my concerns about how easily it must be to get £450.00 “credit”, without any credit checks (I’ve checked mine and there is nothing recent), and how you can purchase an item through them and get it sent to a totally different address without any checks. AVOID AVOID AVOID, and if you are a victim of fraud, good luck in getting in touch with them! Oh, and by the way… It’s happened before, per the article online by The Sun dated 29/01/21, but of course I’ll just receive their generic reply on here that they have sent to everyone else who has an issue with them. Reviewed on: 7th November 2022