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Review of the NatWest, Reward Platinum Account:

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Do not expect a good service from Nat West chosen 3rd party service provider

absolute diabolic company, Nat west need to look at who they use for their customers needs . Shocking service, Day 5 has gone and no updates other than telling me that your claim is passed to another dept and that they will need the purchase receipt. Why not ask for this when we register the handset or when we make a claim? Im not told after chasing them IF and when we can obtain a replacement we will be in touch , be patient!!! I suppose its a waiting game now and they will provide something in there own time despite the blue print saying next day replacement or if not in stock then 3 - 5 working days . NAT WEST YOU ARE LETTING YOUR CUSTOMERS DOWN BY USING THESE COWBOYS !!! I feel let down and conned. Reviewed on: 15th November 2022

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