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Review of the Lloyds Bank, Travel Insurance:

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Lloyds Allianz Travel Insurance package not fit for purpose

I have been with Lloyds for over 40 years and have had to claim a couple of times through AXA when it was part of Lloyds travel Insurance -no problems at all -fast and efficient. Since they have changed to Allianz its been a nitemare -no -one to help with a claim or indeed give correct information. I have even been mis-sold a waiver fee for my daughter which was not needed-they have not reimbursed me and also took 2 months to pay a tiny claim [and only after having to resort to naming and shaming.on social media ]. Lloyds know the problem but wash their hands of it. I can see many other people aren't happy. Why are Lloyds selling a bad insurance package , and why aren't they getting involved in helping their customers, if their customers are having problems , after all its THEIR product they are offering ?! They have said its not their problem -well Lloyds-bye bye -I'm not going to keep my banking with you any longer if that is your respect for your customers. You obs don't need our money-very sad state of affairs . Reviewed on: 23rd November 2022

Ruth

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