Had someone out to repair a leaked pipe in August due to a soaking wet worktop falling on a pipe. Came quite quickly to repair. Decided then to have a new kitchen fitted shortly after but builder couldn’t come until end of October/ Nov . He started one side of kitchen but then when he came to put units in the side where the leak had been he found the pipe still leaking . He repaired the leak but found that because the pipe had been leaking for the last 3 months the floorboards were all spongey and damaged. Got in touch with Esure they said in three days the complaints will be in touch which they were. They then told me I couId have to wait up to 8 weeks for them to look at pictures of damage and then they wouldn’t send anyone out but our builder would be able to do it after the Loss adjuster gives it the go ahead and they would reimburse the builder . I have now sent 4 emails and last Friday they sd the complaints would be in touch ?? It’s someone to come out and look it’s dangerous if anyone stood on it like my husband is 73 a vulnerable person who has had 5 heart attacks and has a heart defibrillator fitted. We have now got a rat coming up where the damage is and my wall needs replastering cos of the wet and had to get pest control out today. They just seem to pass everything over to the complaints and I am absolutely stressed up cos I want my builder to finish this asap but they don’t seem to care . We have now been living without a sink for 3 months due to the worktop collapsing so only why we can wash pots and fill the kettle is by doing it in the bathroom . Giving a few days and then going to report to Financial ombudsman because we shouldn’t be left to live like this and especially in my husbands bad healrh.
Reviewed on: 28th November 2022
