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Martine Fremont

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Review of the Saga, Car insurance:

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Luckily I spoke to Holly

It has been a nightmare going from one department to another one with Saga. I notified an incident which was settled privately. The other passagers of the vehicle were visiting from the US so I thought it was better to informed Saga who said that it was not going to be treated a a claim. I submitted the proof to Saga that all was paid and settled : proof of my bank account, invoice of the repair, picture of the vehicle repaired. Even a friendly note from the other driver's vehicle saying thank you. While renewing my policy, I found out that Saga treated my notification as a claim, hence the premium doubled in price. I called several times Saga for a few days. Nobody could solve anything but they were all nice and polite. Luckily after a few days, I spoke to Holly who spoke to her manager, called me back and put my premium down. She also found out that my 10 year NCD had not been properly registered the previous year with Saga! Everything was such a mess. So now I am satisfied with the renewal, however her manager said even if Saga did not pay a penny it will remain as a claim as I notified them. I wish I had not be so honest! Holy was courteous, polite, reassuring but most of all she was Efficient ! And this is what the customer wants, problems to be solved. I think she should train Saga's staff to be more proactive. Reviewed on: 1st December 2022

Martine Fremont

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