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Review of the Sainsburys Bank, Car insurance:

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Unclear insurance cancellation

Don't take car insurance with them! You've been warned. I paid my insurance annually, all sorted before the insurance starting date. Initially they asked me for proof of NCD, which I uploaded on 23rd of November. I called them and they said that the insurance have been adjusted, and they owed me a refund for the NCD. However, I got a letter stating my insurance has been cancelled on 2nd of December due to outstanding balance. Why do I have an outstanding balance if they're owing me? They cancelled my insurance one sided- which was their internal fault. Although I got some of my money back, but it's very expensive to pay 250£ for insurance less then 2 months! I called them again today, spoke to sandy. Very nice and helpful, who's going to update me later. But overall, I wouldn't take car insurance with this bank anymore! Reviewed on: 5th December 2022

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