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Review of the Charter Savings Bank, Fixed Rate Bond:

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Frustrated that they don't action anything

Over a month ago I tried to transfer money from the ISA account to the original account where the money came from, its taken 5 phone calls and nothing has been resolved. I made a compliant and was told someone will ring in 3 days, it's been 6 days and no call. I've sent another letter over a week ago and no response. They are still holding my mother's savings and i am unable to help her to transfer the money back. I would not recommend this bank. Reviewed on: 7th December 2022

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