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Debbie Poulter

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Review of the RAC, Car insurance:

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If you want to make a claim process as difficult as you can for yourself, definitely go with the RAC

Rang to report a non fault accident. Then had to ring the underwriters myself and go through all the details again. Then the same with the motor legal protection team. When trying to call back with further information it took one week and around 100hrs on hold, getting through to agents that put you on hold and cut you off. I have full comprehensive insurance with courtesy car yet still am no closer to getting a courtesy car than I was a week ago, my car hasn't been recovered. One week and they've done nothing. Avoid like the plague. They don't pass information on to the other companies they want you to use so each call is like a first time you've called about it all over again. All this whilst dealing with broken bones, concussion and a banging headache is the last thing you want (trust me on that one) Reviewed on: 12th December 2022

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