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Samuel Bartholomew

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Review of the AA, Breakdown Cover:

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Disgusted with this company

Absolutely disgusted with the AA called them this morning at 8:30 for a break down with me and my child in the van, had a patrol car come out 2 hours delayed. Told the engineer car isn’t leaking so don’t put anymore water into the reservoir I just need a tow to the garage to which he then poured water into the reservoir thinking he can find a fault to water all 6 litres he poured into the van went straight into the oil sump. He then told me he could tow the van as it’s too big to which he ‘booked’ a recovery truck to come pick my van up and drop it to the garage for 1 o’clock which I thought brilliant thank you. Then 10 hours later my van is still on the side of the road waiting for the tow truck…..luckily I had a relative pick up my child as he would have probably got hypothermia. I spoke to aa customer service on the phone the simply said sorry and told me they’ve spend 23 minutes on the phone and other customers waiting I’ve had to call the tow truck company and leave my key in a safe location as I can’t spend anymore time 13 hours is ridiculous. Hopefully my van gets to the garage I simply won’t know until tomorrow morning Reviewed on: 12th December 2022

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