Fiona SBT's community profile page

Write a review

Viewing profile for,

Fiona SBT

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the M&S Bank - Marks and Spencer, Credit Card:

View on product page

Constantly Blocked Card

Their security is triggered sometimes three times a day, which means we spend hours and hours on the phone tying to get the card unlocked. The types of transactions they needlessly decline are everyday spending at Amazon, supermarkets, toy shops, Deliveroo etc. Nothing unusual. They don't call to say they are limiting the card. It just stops working randomly. And they have no explanation for why they are doing this. Items went out of stock, Christmas posting dates were missed, Deliveroo was not delivered. The inconvenience and disappointment is endless. Oh and the embarrassment of having your payment declined and people assuming you can't manage your finances. Joyful. Such a stark contrast with other banks we use, where everything just works and customer services are amazing. Needless to say, I will never, ever bank with M&S again. Reviewed on: 14th December 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.