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Review of the AA, Car Insurance:

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Appalling!

Appalling claims experience! Just changed to AA Insurance, unfortunately had to make a claim a month ago. Car still outside my house waiting for repairs to be authorised. Even allowing for the holiday period, this is an unreasonable delay. Different departments don't seem to communicate with each other; I've had to make numerous calls myself. Third party details that I submitted not 'loaded onto the system' for 2 weeks. Excessive wait times for calls to be answered. No response to emails, including from the complaints section. Will change insurers as soon as this claim completed. PS Just been told that the earliest date for repair of my car is 11 Feb! Reviewed on: 11th January 2023

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