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Robert Hasted

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Review of the M&S Bank - Marks and Spencer, Pet Insurance:

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Dire

This has been the worst example of customer service I have ever encountered.Took approximately 6cweeks to get a decision on my very first claim after paying premiums for years.At first said they could not give a decision and that I would need to pay for a dog operation and they would then make a decision.Had to chase them every step of the way to eventually get it sorted. They were awful absolutely useless .No wonder their review ratings are so low not what I expected from Mark's and Spencers.No standards whatsoever just didn't care.Tried complaining but was a waste of time.Wish I could give it less than 1 star as they don't deserve any.Will make a point of telling anyone who needs pet insurance to steer well clear of this incompetent service Reviewed on: 16th January 2023

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