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Review of the M&S Bank - Marks and Spencer, Personal Loan:

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Non Existence Customer Support

I want to pay off my loan. However, I cannot do this online or via the app, I have to call Customer Services. Tried numerous times to speak to someone and no one picked up the phone. I therefore requested a call back, when I was eventually called back I was told that I needed to speak to a different department, was then cut off. I only want to pay off my loan, absolute nightmare. Would not recommend. Reviewed on: 19th January 2023

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