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Review of the NatWest, Business Banking:

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NatWest Business Profile Platform lets them down

Been with NatWest business for 2 decades, day to day basic stuff is fine. we are a not for profit, no debt, nothing complicated. The thing that I hate so much, and is cause of so much frustration is their 'Business Profile' system. When they brought it in, they send a letter during lockdown so we didn't get it in time and they suspended our account without warning for 3 days. we lost decent money, had months of sorting out cancelled DDs etc. the issue is, as we are not for profit, Directors come and go over the years. The platform doesn't allow you to update it proactively, it's locked down until they decide the platform doesn't match companies house and then send you (post only) a threatening letter saying if don't update they will suspend your account. This business profile platform is truly awful, and whoever is in charge, shouldn't be in a job. (in case of any bias, i worked proudly for NatWest for 5 years in management, still a shareholder, but this platform shames them. Reviewed on: 19th January 2023

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