Christian's community profile page

Write a review

Go to business site

Viewing profile for,

Christian

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Zempler Bank, Business account:

View on product page

Dreadful experience

I am sharing my personal experience with Cashplus bank and I do hope to help other consumers to choose the best bank for them. I have opened a business account with Cashplus because of the speed of account opening. Shortly after alimenting the account I have been informed that my company account will be closing. This notice arrived by email with no reasons given and was utterly unexpected. I have started a regular business and invested own funds as shareholder only. The online access to my bank account was suspended at the same time, meaning as the company Director I cannot access the funds of my own company. I was advised that all funds must be removed and I was asked to provide an alternative business account to transfer all funds. I have provided the alternative account to the “Cashplus review team”. However, Cashplus does not transfer the funds, but keeps creating new deadlines as they please. First deadline was 5 working days, today I was told 30 days to transfer my company’s funds to the new account. Which bank requires 30 days for a faster payment? Cashplus is severely impacting my business operations by unrightfully denying access to my company’s funds. This is not in any way a professional behaviour nor a professional communication as expected by a licensed bank. I have raised a formal complaint and escalated to the Financial Ombudsman. I need now prepare an official claim against Advanced payment solutions Ltd. for the incurred damage to my business. I am fearing for my lifetime savings which I invested in my company as a shareholder. Ref. 80000100576101 I strongly advice to review the operations of the bank, esp. of the “Cashplus review team”. They seem to work with an early stage AI to detect fraud. Fair enough, but it essentially kicks out regular customers, potentially damages your business severely and afterwards you need weeks to get your own funds back. Reviewed on: 23rd January 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.