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Russell Ball

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Review of the Lloyds Bank, Home Insurance:

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Home emergency

Awful service when confronted with a burst outdoor tap, the water was isolated but shot off downstairs utilities. With a family of 5 they argued that there was no water in the house and therefore not an emergency- soonest plumber appointment is 5 days time! Appealing service don’t use this insurer. Complaint procedure also not followed diverted to customer satisfaction department and this point phone went dead! Reviewed on: 23rd January 2023

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