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Abu Bakar Siddiquee

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Review of the BUPA, Health Insurance:

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Customer service !!

Bupa is one of the tier one health insurance provider in Australia but their customer service is the worst in my experience. The online platform, myBupa doesn't work most of the time. A simple contact details update will require multiple days of waiting. Very easy to buy a policy but not so easy to cancel one. Still need to fill up forms sign and scan them and send it back to them and then call them to cancel. Very lengthy and hectic process. Moreover, each time you call their support / admin team, you will need to hold for 45min - 1 hour. A big NO. Reviewed on: 2nd February 2023

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