Had home emergency cover. This cold December January the heating system failed. Took 5 days and had to phone at 5am to speak to someone who directed me to a website, it turns out nog functional, phone again assigned heating and plumbing company in Edinburgh. He came said the system boiler is functioning and no fault but the valve at pipe in garage ceiling need changing,it 2.2 meters high and won't do it will report and come back with equipment.. They eventually phoned me from AXA and said though the valve away from boiler we are not replacing it as boiler was not serviced this year.. We'll it working and services 16 months ago. No joy. We were without heating till now @ a month since it failed and bought an electric heater after we stayed at rental accommodation for 2 weeks atls it was very cold and both are mature adults, me and my wife very disappointed and will go to the ombudsman. Its comforting to know others have similar dismal service from this scam.. Avoid
Reviewed on: 3rd February 2023
