It's a disgrace these fraudsters are allowed to operate in the UK.
It's a torture of an experience trying to get a settlement payment out of them and it can drag on for years.
Every time you call them its a 30 minutes wait for someone to pick up. Every time I speak to someone there I take their name, but the next time I call - it's a different person on the phone and they have no idea who the previous person is and there is no record on the system and they don't know what is going on and I have to explain everything from scratch. And they promise to take care of it, but then they hang up and it's back to square one: nothing happens and nobody knows what is going on.
Reviewed on: 6th February 2023
