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Karen Ryan

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Review of the Halifax, Current account:

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In Branch idiocy

Went to my local branch to pay in a cheque, using my debit card for account details. The staff member addressed me as 'SIr', then asked if it was my wife's account. I told him it was my account. 'Oh, its a joint account then sir?' 'NO, it's my account' I had to show my work ID to prove I was a lady. I have waist length hair. He was not being alert. Very annoying to put it mildly Reviewed on: 4th April 2018

Review of the Capital One, Classic Credit Card:

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Can always sort out problems

When I had a mystery payment on my account, the agent found out who it was and a contact number for me to cancel it and got a refund sorted. No fuss. When I stopped a regular payment, it was stopped immediately. The agents are always friendly and polite. Reviewed on: 4th April 2018

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