I need to express my deep concern and disappointment regarding the treatment received by me as a policyholder of WPA . I have been diagnosed with type 3 prostate cancer and was scheduled to have an operation on the NHS, which unfortunately got cancelled. As a result, I turned to WPA for help, who informed him that I had "Unlimited Cover" for my cancer care.
However, my experience with WPA was not as expected. After I arranged a new operation via WPA, I was subsequently told that I was liable for a £2100 surcharge. This is unacceptable and has caused me significant financial stress and hardship during an already challenging time.
WPA was reluctant to investigate this matter and provide an explanation for this unexpected charge. I was under the impression that I had comprehensive coverage under my policy, and it is deeply concerning to learn that I faced such unexpected costs.
Reviewed on: 15th February 2023
