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Name: Mark Jay

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A disappearing act

Closed your local branches so no more personal access in local communities! Reviewed on: 17th February 2023

Reply from We are committed to keeping our branches open and investing in the local community of Bath but I do acknowledge and apologise for the inconvenience caused by our decision last year to close our agencies. This difficult decision was made simply because of the low level of usage of these agencies. We do however pride ourselves on the service that we provide through the remaining branches and the support that we provide to customers who want to transact with us by other means, such as post, email, webchat and via our Bath Online system. I am also pleased to advise you that we will have a Mobile App launching in the next few weeks. Should you wish to discuss this further then please do not hesitate to contact me directly at [email protected]. Colin McDougall, Chief Commercial Officer. Response date: 20th February 2023