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Raj Kumar

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Review of the NatWest, Reward Account:

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Very bad customer service

I've been with NatWest for over thirty years. Last week they froze all my accounts for five working days because of a disputed payment without even getting my side of the story. Whilst I understand they have their processes, my issue is that the fraud department cannot be contacted by phone, only emails which they do not answer. Disgraceful. Reviewed on: 17th February 2023

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