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Tim Harris

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Review of the Post Office, Credit card:

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Waste your time with incompetent people - apply today!

Any application - even on line - will be eventually followed up by a letter over a week later requesting copies of multiple documents. The information they obtain is already available to the world and certainly all financial bodies; They said they use Experian but clearly don't. You then take them to the post office for certification. The staff are not trained and do not certify correctly, and post it off. Over a week later they send a letter telling you to do it all again. You get the same benefits with a Halifax Clarity card, and the exchange rate for money at the Post Office isn't actually good either so the 'no fee' offer is pointless too. By the time I went through the situation over the phone I was told a complaint would be sent but not acted upon, and the time frame for the whole process tots up to actually a month for completion without cock ups (which is not mentioned on the blurb, and they use the word MAY when actually they mean MUST). Avoid this organisation: they are financially failing for good reason. Reviewed on: 25th July 2016

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