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Review of the Countingup, Business Account:

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Stole my money

Like some of the reviews I have read, Counting up have yet again stolen money from a customer, that customer being me. They have closed my account for no valid reason, they said I will receive my money within 30 days, which I now know is a complete Lie as I have just read many reviews with the same problem and they never got their money back, I have £762 in my account in which it was my wages i had just been paid, Rent is due, Child Maintenance, and more bills I have to pay, this has left me stranded, and bills have bounced back, which eventually will lead into Debt, my MENTAL HEALTH really cannot take it for much longer, as the fear of being in debt has me SUICIDAL, action must be taken immediately, I have contacted my solicitor and will be contacting the Financial Ombudsman Service. If anyone else has this current issue/problem please help me and others to make sure this does not happen to another unfortunate person. my email address is - mrbenjamin10 @ outlook.com Reviewed on: 24th February 2023

Reply from Countingup Hi, Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK. As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations. It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone. This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders. These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then. We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately. We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently. Response date: 17th September 2024

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