Ive managed my mums money for years - she had the unfortunate experience of having investments transfered to L&G to this bunch of clowns - poor customer service, value drops about 10% a quarter even on a rising market, regular income stopped for no reason, takes an age to get replies.....on the plus side they send £50 compensation when you havent even expected it but with investments down £10k so far, they can afford it! My message is, tread carefully.
Reviewed on: 1st March 2023
Having worked for two of our biggest traditional Banks, each for in excess of ten years, it gives me heartache to see how woofully they perform these days (from a customer perspective anyway) so I am a relectant switcher to a "new style" Bank. Having tried and failed to organise simple things with both my existing Banks, I have switched to Monzo for two new businesses and theyve handled everything perfectly, first time, no fuss or hassle. Brilliant and recommended.
Reviewed on: 1st March 2023
