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Oxford Gamelan Society

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Review of the Zempler Bank (formerly Cashplus), Business account:

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OK but ...

Service has been efficient. Doing transactions on-line doesn't come very naturally for me, but no doubt that is because of my age. I use the account in my capacity as treasurer for a small voluntary society. Reaching a human staff member to ask for help has sometimes been easy, but I recently spent about an hour on the telephone without getting through; I wanted advice on how to get acceptance and authorisation for an additional signatory (possible successor as treasurer), which didn't seem to be covered in the FAQs on the website, Reviewed on: 20th February 2024

Review of the Zempler Bank (formerly Cashplus), Business account:

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On-line procedures were unfamiliar at first, but now working quite smoothly.

The account which I am responsible for is for a small voluntary society with an income of about £3000 a year, and no permanent assets. We had to look for a new bank about 3 years ago, when a Building Society which we had banked with for.at least 20 years refused to continue serving societies such as ours. The on-line procedures were unfamiliar at first, but are now working quite smoothly and easily - more so than my personal account with one of the well known major banks ! Our income, mostly from personal subscriptions, is concentrated in peaks at three times a year, once in each academic term. There was once a problem when the account was 'frozen', and I discovered that this was because there had been no activity for several months,.between May and November, which is a normal consequence of this three-term cycle. Reviewed on: 6th March 2023

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