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Craig Mcgilp

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Review of the HSBC Kinetic, Business account:

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Over complicated with no support

The bank gets money in and money out, but if you have an issue don’t expect any help fast, kinetic has its own customs services which is always “experiencing high levels of calls” and if you even do get through you need to speak to the internet team, or the telephone team you have to start again. Even worse if you forget your telephone banking details you’ll have to reset it and send in some magical mandate for to unlock it even though I still have access to the app and my account they won’t let me verify anything. App just lists all transactions No searchables so makes it a wee bit difficult when you have to go back to Double check payments received, and to go back several months you have to scroll. I had only used the app and had never used the mobile browser version so I made a mistake with my passcodes I tried to reset it it and mistakenly reset my mobile passcodes too and had no acces. I actually wanted to switched to hsbc from virgin because it was a free account . I called and was left on hold for over 1hr 45 minutes only to be cut off. I called again and at the same time I used my landline to call virgin money they answered within 2 minutes and approved my application for a new free business account within 10 minutes. Just gave up with hsbc. Everything is still locked i did email hsbc but the response I received seemed generic and asked me to send in mandate to do this, i need to send a signed letter in for that. Wish I’d never even started. If i could offer anyone advice id say stay away from hsbc and go for one who claims dosent claim to be global and will help on a telephone? Reviewed on: 7th March 2023

Reply from HSBC Kinetic Hi, We're really sorry for your experience but are you sure this is about Kinetic as we don't have an internet team and we don't request mandates. Thanks Response date: 28th March 2023

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