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Review of the Santander, Everyday Current Account:

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Not bad customer service, but can be a lot better

Santander's customer experience was good; however the bank still needs improvement. Customer Service is not 24/7 and that means that if you lost your debit card in the middle of the night, there is no way to report it missing until the next day. I lost my wallet on the way home on the bus and wanted to cancel the card before someone find it and use the card; however, I was not able to do so until the next morning. Santander will also send the pin to your new debit card via mail instead of allowing you to set this in person at the bank or keep the same pin. Reviewed on: 13th April 2015

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