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Review of the Zempler Bank, Current accounts:

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Extremely poor service

Having recently had a problem with the payment I made and did not receive what I paid for my friends at all the banks, Lloyds Halifax and NatWest card, their banks. It was a flight. We booked call their banks and within 24 hours receive their money back, however, myself had to contact Cash Plus fill out a form which they claimed took 45 days to process before I got my money back for not receiving the booking I made. They said it’s MasterCard which is a load of rubbish because like I said in the past I have paid for things haven’t received them and immediately got my money back when contacting my bank Lloyds I then filled out the form sent all the required information. Wait three weeks to get an email saying we received your information. He is now going to take 45 days so this is over three months. It will take to get my £150 back. An absolute joke. As soon as I get my money back. I’m closing my account the service is disgraceful. Reviewed on: 10th March 2023

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