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Catherine Bentley

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Review of the Charter Savings Bank, Fixed Rate Bond:

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Appalling service

I phoned on July 18th regarding my 12 month bond that was due to expire on the 21st, I was advised that if I let the money transfer to a savings account and then transfer it to a new bond on the 22nd I could get 1.79% instead of the previous 1.66%, when I tried I was informed that that offer had ended! I explained the advice I had been given and an enquiry was set up, I was told I would receive a phone call within 3 working days with the outcome, after 4 days and no response I phoned again, was told the enquiry would now take longer, I received a letter on August 8th saying the enquiry found against me, seriously not happy but there wasn't much I could do about it, I said I would transfer my money to a new bond offering the original 1.66% only to be informed that there were no more bonds available!!! My money is now in a 95 day notice account which pays 1.36%. APPALLING CUSTOMER CARE Reviewed on: 11th August 2016

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