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Rebecca

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All reviews (3)

Review of the Lloyds Bank, Club Lloyds Current Account:

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Rude branch staff

They kept getting my name wrong and was very rude about it. Reviewed on: 15th March 2023

Review of the Santander, 123 Current Account (discontinued):

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Good overall service

I’ve used them for years and they have been helpful Reviewed on: 15th March 2023

Review of the HyperJar, Childrens Account:

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Poor customer service

The card is not accepted by some businesses and atm. Reviewed on: 15th March 2023

Reply from HyperJar Hi Rebecca - we're so sorry not to have met your expectations for our child's card. As far as businesses not accepting the card, this is out of our control unfortunately. Some restaurant and leisure chains, for example, have a business registration 'code' that mean all children's payment cards are rejected - this can be because they serve alcohol on the premises. We know it's frustrating for parents and children when this happens and we will look at giving better information on our website about when and why kids' cards sometimes don't work. The same is true of cash withdrawals at ATMs: we don't offer this service for the child or adult cards. If this came as a surprise to you, that's down to us and we'll try to improve the way we communicate this in the sign-up process. Again, sorry we couldn't convert you into a happy customer - we'd love another chance, Thanks for taking the time to get in touch, HyperJar. Response date: 16th March 2023

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