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Review of the Chase Bank, Current account:

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Great customer service

Have banked with Chase for around 18 months now and have found their service and customer focus to be truly excellent - a breath of fresh air after poor recent experiences with other banks. Phones and messaging answered promptly and competently, and queries resolved. Account also competitive, providing 1% interest, cashback and roundup interest. Only two issues: switching a problem at outset as they didn’t belong to the switching service at the time (former bank seemed unable to transfer my account as a result), and account activity not picked up by credit rating agencies. Hopefully this will be resolved as their UK presence becomes more established - they’re open to feedback so I’m confident that customers like me will be listened to and adjustments made. Reviewed on: 15th February 2024

Review of the Chase Bank, Current account:

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Best banking experience for 30 years!

Everything works well and efficiently. The app does all it should - and I like the extra touches, the notifications when money goes in and out, and the ability to save and round up purchases. The customer service is a delight: available 24/7, no long waits and informed staff who can genuinely be of help. Best experience I’ve had since first direct entered the market in the early 1990s. Reviewed on: 16th March 2023

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