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Review of the Monzo, Current Account:

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SCAMMERS, THIEVES, FRAUDSTERS, NOT A BANK

An insult to call themselves a bank. First of all I had an unauthorised, fraudulent online transaction - £959- taken from my account which monzo refused to refund for no valid reason and refused to discuss it further after waiting nearly a month for a conclusion. My account with monzo was closed for no reason and they refused to discuss it further and would ignore my calls and messages about the subject. Now I am unable to withdraw the remaining funds in my account due to monzo putting a restriction on my account, monzo advised I need to send an account number, sort code and a PDF bank statement all of which has been sent 3 times via the in app chat and email, now after a week of my account being closed I am still unable to access my funds - which I’ve told them I need in order to pay my rent - however no one seems to know why I am unable to access my funds other than a “specialist” (Kirk) who isn’t able to speak on the phone and has told me to contact us in 10 days for “an update” after saying that he has ignored all of my messages. When I call up the the contact centre is unable help with anything, managers never available and despite the fact I’ve been promised I will be called by a manager I am yet to receive a call from one. They are a disgrace, they do not follow the FCA rules and regulations, by far the worst organisation ever. Stay far away from monzo guys they won’t refund any unauthorised transactions, they will close your account for no reason and steal your money. They don’t deserve 1 star! Reviewed on: 25th May 2018

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