I have finally got round to closing my account with NatWest after falling for a sign up incentive a couple of years ago, I have had nothing but grief trying to contact NatWest for anything, there 'robot' tries to handle everything and achieves nothing. The app is so far behind other leading banks with security settings and ease of use. No sort code or account number on the physical card gets frustrating, even more so when they lock you out of online banking and you must wait for a letter to come via the post to access it. I would not recommend these even if they offered £500 incentive
Reviewed on: 20th March 2023
