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Rebecca Howes

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Review of the Chase Bank, Savings:

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The app is so easy to use.

The app is so easy to use and it’s a good savings rate. Reviewed on: 12th April 2024

Review of the Close Brothers Savings, Savings:

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ISA transfer process broken - impossible to transfer your ISA out.

It was easy to open the cash ISA fixed product but impossible to transfer funds out. I am 3 months down the line having dealt with endless incompetence. I still don't have my funds. Registering an official complaint has made no difference. I can't begin to explain what a shoddy experience I have endured. It's wrong to be giving awards to organisations with such a bad customer experience. The process is broken, the staff have no idea what is going on, an endless list of unfulfilled promises. Its a joke. I am a patient person and I have a brain in my head, I have followed the rules but now I am so upset and frustrated that I feel I have to tell other people not to bank with these, until they sort themselves out. Giving them an award is just wrong! Reviewed on: 25th March 2023

Rebecca Howes

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